Frequently Asked Questions
Products - General questions
If you are a private customer or an enduser, please contact us at customer@realecasaz.com. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.
If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form
For questions related to ongoing claim cases, please reach out to our Claims Department:
Email: customer@realecasaz.com
Phone: +65 67758850
Opening Hours: Monday-Friday: 9AM to 6PM, Saturday: 9AM to 1PM
For B2B requests, you are welcome to reach out to our Sales Coordination Department.
Email: customer@realecasaz.com
Phone: +65 67758850
Opening Hours: Monday-Friday: 9AM to 6PM, Saturday: 9AM to 1PM
Delivery Time & Tracking
In the unfortunate event that your order will be delayed, we do our best to inform you in time. You will receive an alteration notification via email together with the updated estimated ship date on the order confirmation.
Reale Casaz does not offer express shipping as a standard. For one-time express shipping possibilities and rates, please get in touch with our Sales Coordination Department at customer@realecasaz.com.
Reale Casaz provides dimensions for all products in the listing. You may get in touch with our team at customer@realecasaz.com
Once your order was shipped from our warehouse, you will automatically receive the delivery note and the related invoice via email. In the delivery documentation, you will find the shipment details and carrier information to track your order.
We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date, please get in touch with customer@realecasaz.com and inform the Sales Order number/ which item you are missing.